FAQ

  • LOCAL SHIPPING 

Is there free shipping? 
Direct-to-Door Courier delivery is free for Singapore orders above S$50. For orders below S$50, there is a shipping fee of S$4.

How long will it take to get my order? 
Please allow up to 3 working days for us to process your order. After your order has been processed and picked up by our courier partners, you will receive a shipping confirmation email with tracking information. Delivery typically takes 1-3 working days to reach your specified address. 

For those in a hurry to receive their kitteas, we offer Specific Day Delivery option at S$15 flat rate. State your preferred delivery date & time in the Special Instructions box during checkout.

Can I track my order? 
We use various courier partners all equipped with tracking service to ship our kitteas – local and worldwide. You'll receive an email with a tracking code once your order is shipped out. 

A delivery personnel will contact you via SMS or Email before making a delivery. Kindly reply to reschedule or leave specific instructions if no one is available to receive your items. 

I'm getting kitteas as a gift. Can I ship to a different address to my own?
Awww that's sweet. Of course you can! Simply enter an alternative shipping address, along with any special notes in the 'Special Instructions' box during checkout. 

  • WORLDWIDE SHIPPING 

Is there free shipping? 
Direct-to-Door Courier delivery is free for Worldwide orders above S$100. For orders below S$100, simply select your country upon checkout and the shipping fees will be calculated automatically based on weight of items & shipping destination. 

How long will it take to get my order? 
Various courier options, along with the estimated arrival time, will be provided during checkout. Simply select the one best suited for you.

Some countries may charge import duties, taxes or other random fees. Since it varies for every country it’s best if you get in touch with your local customs office to find out before you purchase, just so there’s no nasty unexpected charges and so you won’t think it’s us (it’s totally the government.)

  • PAYMENT

    How can I pay?
    Kittea accepts Visa, Mastercard, AMEX, PayPal and good wishes. 
    We also accept payment through PayNow to the following UEN/Unique Entity Number (Singapore only):

    • 53337542L


    How do I use my gift voucher?
     

    You have a gift voucher?! Congrats! Someone loves you very much. Here’s how to use it: 

    • Find the code on the gift voucher, where it says 'Voucher Code'.
    • Proceed to checkout with your cart full of Kittea goodness.
    • See that box that says 'Gift Card or Discount Code'? Here's where you key in your gift voucher code
    • Hit 'apply' and you're good to go :)

  • ORDERS

    How do I cancel an order?
    Drop us an email at hello@mykittea.com within 12 hours to let us know you have to cancel. We'll issue you a refund. It may take a couple of days for the funds to be reflected in your bank account, so it's normal to experience a tiny delay.

    How do I make changes to my order?
    Similar to canceling an order, email hello@mykittea.com within 12 hours with your order number and the changes you want to make. For additional items to be added to your order, do drop us an email or reach us by our Chat function and we will have it sorted out. 

    I received a faulty item, what do I do?
    Oh no :( this is so awkward. It doesn’t happen often we promise! Email us at hello@mykittea.com with your order number and a photo of the fault. If we determine our beloved kitteas did not fare so well during their journey to you, we will refund you the product purchase price and cover postage for their return.  

  • PRODUCTS

    Where are Kittea teas from? 
    We source our teas from all over the world! 'Cos there are just some countries who really know their stuff when it comes to tea. Some teas, such as our Assam and Jasmine Green are sourced from the same regions; while other teas can change depending on the seasonal quality. If you would like to know more about a specific tea, just reach out to us at hello@mykittea.com or drop us a note here and we'll be happy to provide you with more details. 

    How long can Kittea teas last? 
    Our teas can keep for up to 2 years when stored in a cool, dry place away from direct sunlight. 

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